Privacy Policy

Elizabethton Fencing Expert respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us when you:

• Request a free quote or consultation through our website or phone
• Sign a contract for fence installation or repair services
• Communicate with us via email, phone, or in person
• Visit our website and interact with our content

The types of information we may collect include your name, address, email address, phone number, property details, and payment information. We only collect information that is necessary to provide our services and communicate with you effectively.

How We Use Your Information

We use the information we collect to:

• Provide accurate quotes and project estimates
• Schedule consultations and installation appointments
• Complete fence installation and repair projects
• Process payments and maintain financial records
• Communicate with you about your project status
• Send service reminders and maintenance tips
• Improve our services and customer experience
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: with service providers who assist us in business operations (such as payment processors or permit services), when required by law or legal process, to protect our rights or property, or with your explicit consent. Any third-party service providers we work with are required to maintain the confidentiality of your information.

Website Data Collection

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. We use this information to understand how visitors use our site and to improve functionality. We may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure servers, encryption for sensitive data transmission, and limiting access to personal information to authorized employees only. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records and contracts are typically maintained for seven years in accordance with business and tax requirements.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations
• Opt-out: You can unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: